Shipping policy

Shipping Policy

Thank you for shopping with Frame Eleven.

Order Processing
• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeline
• Domestic orders are typically delivered within 3–7 business days depending on the delivery location.
• Delivery timelines may vary during festive seasons, sales, or due to unforeseen courier delays.

Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
• Free shipping may be offered on selected orders or promotional campaigns.

Order Tracking
• Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment.

Delivery
• Please ensure that the shipping address and contact details provided are accurate.
• Frame Eleven is not responsible for delays caused by incorrect shipping information or failed delivery attempts.

Damaged or Missing Items
• If your order arrives damaged or if any item is missing, please contact our support team within 48 hours of delivery with your order number and clear photographs of the package and product.

Contact Us
For any shipping-related queries, please contact our customer support team at the email address or phone number provided on our website.